Refund Policy

Refund Policy

Effective Date: [Insert Date]

This Refund Policy applies to purchases made through the Cuddi mobile application (the “App”), operated by More Amusing Technology Company Limited (“Company”, “we”, “us”, or “our”).

Product Name: Cuddi Company Name: Infinitelntel Limited Customer Support Email: Cuddi_pay@ghwbj.com

By purchasing any digital products or services through Cuddi, you acknowledge and agree to the terms described in this Refund Policy.


  1. Scope of This Refund Policy

Cuddi provides dating-related digital services and features through the App. Users may purchase digital products through:

  1. Google Play Billing System

  2. Third-party payment providers supported by Cuddi

Our products include:

  • Subscription Products (recurring payments)

  • One-time Purchase Products (non-recurring digital purchases)

Because all purchases provide immediate access to digital content or features, refund eligibility is subject to the terms below and applicable laws.


  1. Subscription Purchases

Cuddi offers subscription-based products that may provide access to premium features, enhanced functionality, or other digital benefits.

2.1 Automatic Renewal

Subscriptions automatically renew at the end of each subscription period unless canceled before the renewal date.

By subscribing, you authorize the applicable payment provider to charge the subscription fee according to the selected billing cycle.

Users are responsible for managing and canceling their subscriptions.

For subscriptions purchased through Google Play:

  • Cancellation must be completed through the user’s Google Play account settings.

  • Uninstalling the App does not automatically cancel a subscription.


2.2 Subscription Refund Requests

Refund requests for subscription purchases may be considered under the following circumstances:

  • Unauthorized purchases;

  • Technical issues preventing access to purchased subscription benefits;

  • Duplicate charges caused by payment processing errors;

  • Other situations required by applicable consumer protection laws.

Refund requests should be submitted as soon as possible after the transaction.

Please contact:

Email: Cuddi_pay@ghwbj.com

with the following information:

  • Account ID or registered email address;

  • Order ID / Transaction ID;

  • Purchase date;

  • Purchase method (Google Play or third-party payment);

  • Reason for the refund request.


  1. One-Time Purchase Products

Cuddi may offer one-time purchase products, including but not limited to digital credits, virtual items, premium features, or other digital content.

Once a one-time purchase has been successfully completed and the purchased digital product has been delivered or activated, the purchase is generally non-refundable, except where required by applicable law or in cases of:

  • Unauthorized transactions;

  • Payment errors;

  • Failure to deliver the purchased product;

  • System errors preventing use of the purchased product.


  1. Google Play Purchases

For purchases made through Google Play Billing:

  • Refund requests may be submitted through Google Play according to Google Play’s refund procedures.

  • Google may process refunds directly according to its policies and applicable laws.

  • Cuddi may assist users with refund inquiries but does not control Google’s refund decisions.

Users may manage subscriptions and payment history through their Google Play account.


  1. Third-Party Payment Purchases

For purchases completed through third-party payment providers:

  • Refund requests must be submitted directly to Cuddi customer support.

  • Refunds will be reviewed based on transaction details, usage status, applicable laws, and payment provider requirements.

  • Approved refunds will be returned through the original payment method whenever possible.

Processing times may vary depending on the payment provider.


  1. Digital Content and Immediate Access

Cuddi provides digital services that may become available immediately after purchase.

By completing a purchase, you acknowledge that:

  • Digital products may be delivered immediately;

  • Access to purchased features may begin immediately;

  • The availability of refunds may be limited after digital content has been accessed or consumed.

This does not affect any mandatory rights you may have under applicable consumer protection laws.


  1. Non-Refundable Situations

Refunds generally will not be provided for:

  • Change of mind after purchase;

  • Failure to use purchased features;

  • Account restrictions or termination caused by violation of Cuddi’s Terms of Service;

  • Loss of interest in using the App;

  • Purchases made by mistake when sufficient purchase confirmation was provided;

  • Digital items that have already been fully delivered or consumed.

Exceptions may apply where required by applicable law.


  1. Fraudulent or Unauthorized Transactions

If you believe a purchase was made without your authorization, please contact us immediately.

We may request additional information to verify the transaction and prevent fraudulent refund claims.


  1. Refund Processing Time

If a refund request is approved:

  • Refund processing time depends on the original payment provider.

  • Google Play refunds are subject to Google’s processing timeline.

  • Third-party payment refunds may require additional processing time.


  1. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our services, payment methods, or legal requirements.

Any updated version will be posted within the App or on our website with a revised effective date.


  1. Contact Us

If you have questions regarding refunds or payments, please contact:

Infinitelntel Limited Product: Cuddi Customer Support Email: Cuddi_pay@ghwbj.com

We will review your request and respond within a reasonable timeframe.